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Conference Call Greeting |
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Moderators can record and enable a personalized greeting for conference calls. After
dialing in to a call, the moderator enables feature by pressing *32 and follows
the prompts to record a greeting (up to 20 seconds long) and to listen or delete.
The conference greeting will then be enabled for this conference call and play on all
future calls until it is either re-recorded or disabled by the moderator. |
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Conference Call Security Code |
Highest level of security, available with any conference call. This is in addition
to the regular passcodes. Moderator pre-determines a 4-16 digit PIN code and provides
this to participants prior to the call. Upon dialing in to the conference call,
the moderator enables this feature by pressing *31 and follows the prompt to add
the PIN. All participants are placed on hold until the moderator enters the conference,
at which time participants need to enter the same PIN as the moderator.
Once *31 has been activated, every time the moderator hosts a call, he/she will
be prompted to enter a PIN. The moderator can override this feature by pressing
*, electing not to enter a PIN for this particular conference; or disable the feature
by pressing *31. |
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Dial-in Access |
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In the US and Canada, toll-free dial-in numbers are provided for conference calling
participants. For other global participants, international toll dial-in numbers
are provided. |
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Dial-out Access |
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Enables a moderator to add on one or more participants during a call. Can be used
for security when you don’t want to provide a passcode or for convenience when additional
participants may be needed ad hoc. Moderator enables feature by pressing *95 and
follows the prompt to add additional participants. |
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Listen-only Passcode for Participants (optional
feature for reserved conference calls) |
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Available for calls where background noise may become an issue or when participant
callers do not need to interact, e.g., a one-way broadcast. Service can be scheduled
when you reserve a conference call. |
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Lock/Unlock Conference Calls |
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Moderator can prevent additional callers from entering a conference call at any time
using the * 94 touch-tone control. |
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On-hold Music Until the Moderator Joins |
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Available for increased security to ensure conference calls are not occurring without the presence
of the moderator. The conference call is not open until the moderator joins. This
feature automatically comes with your service. If you wish to disable this feature,
please contact a Best Conferencing reservation agent. |
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Record and Playback |
Records a conference call and provides playback either by dialing-in to listen or
by purchasing a CD. One recording can be made per conference call. When used in
conjunction with sub-conferencing, the record and playback feature only records
audio from the main conference. Moderator is notified via e-mail when the playback
becomes available, within 24 hours after the end of a call. Playback is active for
up to 30 days, at which time it is deleted automatically.
How to record:
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To enable the feature, moderator presses *22 and hears a prompt: "Conference recording
has started…" Participants hear: "Just a reminder today’s conference is being recorded." |
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To pause or start a new recording, moderator presses *22 again and receives two
options: Press 1 to pause the recording. Press 2 to erase and restart recording.
Pressing 2 will automatically erase the previously recorded audio and start a new
recording. |
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To un-pause or re-start recording use *22 again and moderator is given two options:
Press 1 to append to the paused recording. Press 2 to erase and restart recording. |
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To end a conference and recording, all participants and the moderator must disconnect.
*93 is recommended to disconnect all lines and ensure the end of the call. |
How to playback:
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Moderator receives the replay confirmation from Best Conferencing, with the replay
dial-in numbers and replay passcode to access the replay. |
Notes:
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Once the *22 feature has been activated, if the moderator hangs-up or is disconnected
the recording will continue. If the moderator dials back in, it will not interrupt
the recording. |
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Moderator may also order a CD recording of the conference by contacting a Best Conferencing
reservation agent. |
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Security Features |
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Basic security features included for all conference calls: |
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Dedicated dial-in numbers and separate moderator and participant codes. (Moderator
code should be kept private and secure, like credit card information, to avoid fraudulent
use.) |
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On-hold music plays until the moderator dials in-to ensure calls are not occurring
without the presence of the moderator. |
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Lock conference, enabled by moderator’s touch-tone controls, prevents additional
callers from entering. |
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Mute all participants, enabled by moderator’s touch-tone controls. |
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Disconnect all participant lines, enabled by moderator’s touch-tone controls. |
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Conference security code is the highest level of security, available with any conference
call. Moderator pre-detemines a 4-16 digit code and provides this to participants
prior to the call. Once enabled via the *31 touch-tone control, this feature asks
the moderator to enter the PIN at the beginning of the call and then this PIN must
be entered by all participants. Conference security code is not saved on the bridge
and is erased at the end of each conference call. |
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Sub-conferencing |
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The moderator can host up to 9 sub-conferences outside the main conference. Upon
initiating a sub-conference, participants and the moderator may move from one conference
to another. At the end, the moderator has the ability to pull everyone back to the
main conference and terminate the sub-conference feature. |
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To activate, the moderator: |
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Enters the main conference call, as usual, with the dial-in number and moderator passcode |
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Presses *21 to activate sub-conferencing |
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Presses # and a sub-conference "room number" (1-9) |
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To enter a sub-conference "room", participants: |
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Enter the main conference call, as usual, with the dial-in number and participant passcode |
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Receive assigned "room number" (1-9) from moderator |
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Hear a prompt: "Sub-conference is now activated. Press pound sign (#) followed by
a room number from 1 to 9, to enter your room. Press pound pound (# #) to rejoin
the main conference. |
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To terminate sub-conferencing, the moderator: |
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Presses pound zero (#0) |
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Note that record and playback feature will only record the audio from the main conference
call.
This feature is free of additional charges. |
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Touch-tone Controls |
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The phone keypad provides shortcuts for all participants and meeting controls for
the moderator—all designed to make teleconferencing efficient and easy. |