Conference calling, audioconferencing and teleconferencing services at the best conference calling rates
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How do I get started making conference calls?
Can moderator or participants call in from outside the United States?
How can I set up a regularly recurring conference call?
How do I ensure privacy for my most sensitive calls?
How far in advance do I need to set up a reserved call?
How far in advance do I need to schedule an attended call?
How much will a conference call cost?
How will minutes be calculated for conference calls?
How do I keep track of my costs for the calls?
What will I see on my credit card?
How do I get started making conference calls?
After you have registered with Best Conferencing, your confirmation e-mail will contain all the information you need to begin teleconferencing. Then, simply provide each participant:
The date and time of the conference call
The dial-in number and participant passcode.
At the time of the call:
The moderator (host) calls the dial-in number and enters the moderator passcode and the # sign.
Participants call the dial-in number and enter the participant passcode and the # sign.
You are now conference calling.
Can moderator or participants call in from outside the United States?
Yes.
From Canada the moderator and participants can dial-in using the same toll-free dial-in number as US participants. This is provided with your audioconferencing service.
From other international locations, moderator and participants can dial-in using the international toll dial-in number provided with your audioconferencing service.
How can I set up a regularly recurring conference call?
You have two options.
You can use your current dial-in number and passcodes, simply informing participants that you will have a regularly scheduled conference call, e.g., every Tuesday from 9-11 AM.
Or, you may request a separate, reserved conference call number, with a different dial-in number, moderator and participant passcodes...at the same low rate as your current service. This is called a scheduled/unattended conference call. You may request this from Best Conferencing reservation agent toll free at 800-890-1117.
How do I ensure privacy for my most sensitive calls?
We offer a range of security features and options depending on your needs.

Basic security features included for all conference calls:
Dedicated dial-in numbers and separate moderator and participant codes. (Moderator code should be kept private and secure, like credit card information.)
On-hold music playing until the moderator dials-in to ensure conference calls are not occurring without the presence of the moderator.
Lock conference, enabled by moderator's touch-tone controls, to prevent additional callers from entering.
Mute all participants, enabled by moderator's touch-tone controls.
Disconnect all participant lines, enabled by moderator's touch-tone controls.
Conference security code is the highest level of security, available with any conference call. Moderator pre-determines a 4-16 digit PIN code and provides this to participants prior to the call. Once enabled via the *31 touch-tone control, this feature asks the moderator to enter the PIN at the beginning of the call and then the PIN must be entered by all participants. Conference security code is not saved on the bridge and is erased at the end of each conference call.
Features that can be activated on request:
Voice on entry and exit, which announces participants' names as they enter a conference call and/or as they leave the call.
Roll Call, when name is captured on entry into conference call.
How far in advance do I need to set up a reserved call?
Almost immediately. Please contact our reservation agents toll free at 800-890-1117. You will be provided with a dial-number and unique passcodes for each conference call or series of calls (e.g., every Friday at 10 AM).
How far in advance do I need to schedule an attended call?
Since attended calls involve a significant amount of operator time, please schedule those as far in advance as possible so we can accommodate your desired schedule. We generally require 2 weeks notice, although we will try to accomodate calls in shorter timeframes on an individual case basis.
How much will a conference call cost?
The Best Audio Conferencing standard rate is 10 cents per minute per participant. The total cost of a conference call is based on the type of call, number of participants and how long each participant is on the call. Some examples:

Number of Participants

Length of Call

 

Notes

 

Cost (excluding applicable tax)

3

2 hr.

Board meeting: 10 members are present in boardroom and dial-in using a speaker phone. 2 members who are not able to attend in person dial-in to participate.

 

3 x 120 min = 360 min @ $.10 = $36

5

½ hr.

Sales call: Account exec & 4  customer reps on call from 9 –9:30 AM to review new software enhancements.

 

5 x 30 =150 min @ $.10= $15

10

1 ½  hr.

Monthly operational review: VP and 9 regional managers review progress. 3 managers hold a sub conference for ½ hour during main call.

 

10 x 90 =900 min @ $.10= $90

No additional charge for sub-conference

35

1 hr.

Client seminar: 25 call participants review accounting and tax changes for small business. 10 clients dial-in afterwards to listen to the recorded call.

 

25 x 60= 1,500 min @ $.10= $150

10 x 60 = 600 min  @ $.10 = $  60

                            Total     $210

How will minutes be calculated for conference calls?
Each participant will be charged only for their time on the conference call. The charge for any participant begins when the participant enters the call and ends when the participant disconnects from the call. As shown in the example above, a group of participants using a speakerphone are charged for just one call. The moderator can press *93 to ensure that all participant lines are disconnected at the end of the call. Fractional minutes will be rounded to the next whole minute.
How do I keep track of my costs for the calls?
All customers receive a monthly summary bill via e-mail. You can review billing details for each call (number of participants, date and time of the call, and each participant's usage) at bestconferencing.com. Log-in on the Access Your Account page to reach the Account Management section. Click on View Bills.
What will I see on my credit card?
You will see a charge from Best Conferencing at the end of each billing cycle for all services and usage from the previous month.
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