Conference calling, audioconferencing and teleconferencing services at the best conference calling rates
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Account Number
Every Best Conferencing customer is assigned a unique master number, used for billing and account management. You can have multiple users associated with the account number. You will see your account number on the View Profile page and on your bill.
Attended Call
Conference call with a dedicated operator on the call announcing and monitoring the call, managing any Q&A sessions or other requested services. Also referred to as an operator-assisted call.
Break-out Conference
Also known as a sub-conference. A separate, smaller conference or break-out group that takes place within a main conference call. This is organized by the moderator or, in attended calls, by the operator at the moderator’s request.
Bridge
The teleconferencing equipment used to connect two or more telephone lines, so that all participants can access the same conference call. Best Conferencing provides the bridge equipment.
Client ID
A number generated by Best Conferencing as an added security measure. You will be prompted for this ID to use certain features, e.g. dial-out access to add participants (*95).
Dial-in Number
The phone number that all call participants dial to access a conference call. Dial-in capability is available at any time during a conference call.
Dial-out Access
A feature that allows the moderator to add a participant after the call has started by pressing *95 then dialing the new participant’s phone number.
Listen-only Mode
A one-way communication mode that enables conference participants to listen without having the ability to speak to others on the conference call. This feature is commonly used with large calls to eliminate background noise and facilitate the running of the call.
Local Access Number
The ability to use a local telephone number to access a multinational conference call. Also referred to as a toll dial-in number. Enables participation for callers outside the US and Canada.
Log-in ID
Each customer will create their own unique log-in ID, as well as password, to access their account profile and usage records.
Moderator
The host of the conference call or appointed representative. This person usually facilitates the call.
Muting
A feature that enables the moderator to silence all participant lines at any time during the call (Mute/un-mute *96/97). Often used during presentations. Participants can mute or un-mute their own lines to eliminate background noise (Participant mute/un-mute *6).
Number Sign/Pound Sign
Refers to the # symbol on a touch-tone phone.
Operator-Assisted Conference Call
Conference call with a dedicated operator on the call announcing and monitoring the call, managing any Q&A sessions or other requested services. Also referred to as an attended call.
Participant List
A list of conference attendees available during or after an attended or operator assisted call, available upon request.
Passcode
A number generated by Best Conferencing and provided to customers to enable them to access their conference calls. There is a moderator passcode, which should be kept confidential and secure, and a participant passcode. Passcodes are used in conjunction with dial-in numbers to join a conference call.
Password
Upon registering with Best Conferencing, each customer creates a unique, private password to access their account. Passwords may be changed in the account management section of the web site.
Q&A
The point in a conference in which participants can interact and ask questions by signaling on their telephone keypads.
Record and Playback
Feature that records the call for listening after the call. Playback can be accessed via the phone for 30 days after the call. The recording can also be obtained on a CD.
Reservationless Service
A service where the moderator sets up and facilitates the conference call…no need to schedule the call with an operator in advance, simply use your dial-in number and passcodes.
Reserved Call
A service in which a Best Conferencing reservations agent is used to schedule a call or series of calls in advance. You receive a unique dial-in number and passcodes. Once dialed-in the participants join the call without any operator assistance. Also known as a scheduled, unattended conference call.
Roll Call
Provides the moderator with a list of participant names. Used in conjunction with name on entry/exit or an operator assisted call.
Scheduled, Unattended Conference Call
A service in which a Best Conferencing reservations agent is used to schedule a call or series of calls in advance. You receive a unique dial-in number and passcodes. Once dialed-in the participants join the call without any operator assistance.
Sub-conference
Also referred to as a break-out conference…a separate, smaller conference or sub-group that takes place within a larger conference call. This is organized by the moderator or, for attended calls, by the operator at the moderator’s request.
Toll Number
A national or international number where the caller pays for the phone call.
Toll Free Number
A phone number where the call is free to the caller.
Voice on Entry/Exit
A feature that announces participants’ names as they enter a conference call and/or as they leave the call. Generally used for an added level of security.
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